Each dog plate carries a 30 day guarantee.  If you decided you are not happy with your order within the first 30 days after receipt of the dog plate, simply return the dog plate to us at 390 Granite Springs Rd. Yorktown Heights, NY 10598.  You will be credited the full amount of your order less Shipping and Handling and a 10% restock fee.

Should your dog plate arrive damaged, please contact us within two days of delivery at info@dogplateusa.com, so that we can process a claim with UPS.  Please retain the original shipping carton, as well as the dog plate and our protective Styrofoam box. UPS will either pick up the broken dog plate, or advise us that you can discard it. Our claim with UPS usually only takes a few days to resolve, at which time your replacement plate will be sent. Each dog plate is always shipped in our protective Styrofoam box, so breakage is not very common.

DOG PLATE PROTECTION PROGRAM: Dog plates that you break will be replaced at 1/2 the current retail price, plus $9.99 shipping and handling. Simply email to us a digital photo of the broken dog plate, and we will replace it!